COMPANY INFO

Selamat Datang di PUSAT SPRAYGUN!


KAMI ADALAH DISTRIBUTOR RESMI YANG MENJUAL BERBAGAI MACAM KEBUTUHAN ALAT SPRAY-PAINTING ORIGINAL ANDA


PT. Lancar Sentosa Abadi didirikan pada tahun 2016 (pada saat itu CV. Lancar Sentosa Abadi) yang memulai dengan memasarkan produk-produk spray-painting melalui platform marketplace seperti Tokopedia dan Bukalapak serta juga melalui Whatsapp dan juga terima pesanan melalui email dari perusahaan lainnya.

Pada tahun 2018 akhir, website e-commerce Pusat Spraygun mulai di rancang dan di persiapkan sampai pada tahun 2019 tahun launching website e-commerce pertama di Indonesia yang khusus menjual berbagai kebutuhan alat spray-painting anda. Pada tahun 2019 juga tahun yang dimana Instagram resmi @pusatspraygun didirikan.

Pusat Spraygun adalah divisi e-commerce dari PT. Lancar Sentosa Abadi dan kami adalah distributor resmi di Indonesia, berpusat di Jakarta, yang menjual dan mensupply berbagai macam alat pengecatan seperti spraygun, paint tank, airbrush, dll. untuk kebutuhan mulai dari perorangan sampai ke sektor bodyshop dan ke sektor industri. Kami beroperasi secara offline di toko ritel kami yang berpusat di HWI Glodok, dan juga secara online melalui e-commerce platform kami disini yaitu pusatspraygun.com yang kantor operasinya berpusat di ruko Sedayu Square di cengkareng. Kami menjamin bahwa semua produk yang kami jual dan supply adalah produk original dari mereknya, serta kelengkapan spareparts umum untuk berbagai macam alat pengecatan yang tersedia di website kami.


Tempat operasi & kantor Pusat Spraygun di PT. Lancar Sentosa Abadi

TERMS AND CONDITIONS

Welcome to Pusat Spraygun!

These terms and conditions outline the rules and regulations for the use of PT. Lancar Sentosa Abadi’s Website, located at pusatspraygun.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Pusat Spraygun if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies
We employ the use of cookies. By accessing Pusat Spraygun, you agreed to use cookies in agreement with the PT. Lancar Sentosa Abadi’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License
Unless otherwise stated, PT. Lancar Sentosa Abadi and/or its licensors own the intellectual property rights for all material on Pusat Spraygun. All intellectual property rights are reserved. You may access this from Pusat Spraygun for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Republish material from Pusat Spraygun
Sell, rent or sub-license material from Pusat Spraygun
Reproduce, duplicate or copy material from Pusat Spraygun
Redistribute content from Pusat Spraygun
This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. PT. Lancar Sentosa Abadi does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of PT. Lancar Sentosa Abadi,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, PT. Lancar Sentosa Abadi shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

PT. Lancar Sentosa Abadi reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant PT. Lancar Sentosa Abadi a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:

Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

commonly-known consumer and/or business information sources;
dot.com community sites;
associations or other groups representing charities;
online directory distributors;
internet portals;
accounting, law and consulting firms; and
educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of PT. Lancar Sentosa Abadi; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to PT. Lancar Sentosa Abadi. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of PT. Lancar Sentosa Abadi’s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy
Please read Privacy Policy

Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

[Updated on: June 2020]

FREQUENTLY ASKED QUESTIONS (FAQs)

1. Tentang Pusat Spraygun

1.1 Apa itu Pusat Spraygun?

Pusat Spraygun adalah portal e-commerce yang bertema “One stop shopping” untuk semua keperluan alat pengecatan industri mulai dari Spray Gun, Airbrush, Compressor, Paint Tank, dan semua spare parts yang diperlukan untuk membetulkan, merawat dan menyambungkan komponen-komponennya.

1.2 Siapa yang mengoperasikan websitenya?

Team dari PT. LANCAR SENTOSA ABADI yang berlokasi di Jl. Lingkar Luar Barat Komplek Sedayu Square Blok L No. 33 Cengkareng Barat, Cengkareng Jakarta Barat DKI Jakarta 11730.

1.3 Apakah Pusat Spraygun ada toko fisiknya?

Ada, toko fisik kami berlokasi di PS. HWI Lindeteves Lt.3 Blok A58 Jl. Hayam Wuruk No 100 Jakarta 11110. Jam operasional toko dari Senin – Jumat, 08:00 – 17:00 WIB dan Sabtu, 09:00 – 15:00 WIB.

2. Tentang akun di PUSAT SPRAYGUN

2.1 Bagaimana cara membuat akun di Pusat Spraygun?

Cara membuat akun :

• Klik tombol “Register” yang terletak di paling atas kanan halaman PUSAT SPRAYGUN.

• Lalu isi semua kolom, seperti : nama lengkap, username, email, nomor hp dan password untuk akun PUSAT SPRAYGUN.
• Setelah selesai, klik “Register” untuk mendaftar!
(Jika kalian masih bingung, silahkan mampir ke instagram kami: @pusatspraygun untuk lihat FAQ ini dalam gambar lebih jelas)

2.2 Bagaimana jika saya lupa password?

• Klik tombol merah bertulis “Forgot password?” pada halaman “Log in”

• Setelah itu masukan email

• Pembuatan password baru akan dikirim langsung melalui email yang telah didaftarkan.

2.3 Bagaimana cara mengakses profil saya?

Setelah sukses log in, tombol diatas kanan halaman akan otomatis terganti dengan nama Anda. – Klik nama Anda – Klik tombol “Profile” untuk mengakses halaman profil Anda. Anda bisa mengubah detail seperti nama, email, nomor telfon, dan password Anda.

2.4 Bagaimana cara log out?

Klik nama Anda di atas kanan halaman dan klik tombol bertulis “Logout”.

3. Cara membeli barang di Pusat Spraygun

3.1 Mengapa saya tidak bisa membeli barang di Pusat Spraygun?

Pastikan jika anda telah memasukkan alamat lengkap pengiriman barang anda serta jenis expedisi yang dipilih sebelum melakukan checkout, dan pastikan juga anda telah menambahkan barang di keranjang anda (shopping cart).

3.2 Apa itu shopping cart?

Shopping cart (keranjang) adalah area untuk mengumpulkan barang-barang sementara yang telah dipilih oleh pembeli dari website dan Anda bisa menambah kuantitasnya atau mengurangi barang dengan tertentu sebelum membayar dan mengkonfirmasi pembeliannya. Shopping cart hanya bisa di access jika pengguna sudah log in terlebih dahulu.

3.3 Bagaimana cara membeli barang?

• Klik produk yang diinginkan
• Pilih model dan tipe dari produk tersebut
• Lalu pilih kuantitas yang diperlukan
• Tambah ke “Shopping Cart”
• Setelah ditinjau kembali barang-barang yang sudah ditambah ke shopping cart, konfirmasi barang tersebut
• Klik “Checkout” untuk dibawa ke halaman pembayaran
• Setelah pembayaran telah terkonfirmasi melalui whatsapp kami atau Midtrans, anda bisa melacak status pesanan Anda di “Cart”.• Kalian juga bisa mengecek status pesanan anda melalui email yang dikirim dari pihak kami. Jika anda tidak terima email dari kami, harap cek bagian “Junk” email anda atau kontak whatsapp kami langsung.

3.4 Metode pembayaran apa saja yang diterima?

Kami menerima berbagai metode pembayaran. Salah satunya ada via Bank Transfer manual melalui BCA atau MANDIRI yang konfirmasi manual melalui whatsapp kami. Namun kami juga sudah kerjasama dengan Payment Gateway dari MIDTRANS bagi anda yang ingin melakukan pembayaran ONLINE melalui : Credit card, Virtual account (coming soon), Internet banking, Direct debit dan pembayaran OFFLINE melalui : Alfagroup dan Indomaret terdekat anda.

3.5 Jasa pengiriman apa yang tersedia?

• J&T REG
• JNE : Reguler, YES
• TIKI : Reguler, ONS
• GO-SEND : Same day, Instant (untuk saat ini masih manual tracking)
• Grab : Same day, Instant (untuk saat ini masih manual tracking)

4. Masalah yang bisa terjadi saat transaksi
4.1 Kemana saya bisa melakukan pengaduan?
Untuk pengaduan bisa langsung menghubungi Customer Care kami di +6221 628-3530 / +6221 260-75831. Kami juga sudah tersedia untuk menerima pertanyaan maupun pengaduan melalui nomor whatsapp kami di: +6281319800094
4.2 Bagaimana jika saya menerima pesanan saya namun ada komponen yang tidak lengkap?
Jika komponent yang didapatkan tidak lengkap, maka barang akan diganti baru. Jika masih ada pertanyaan bisa langsung kontak pusat pengaduan.
4.3 Bagaimana jika barang yang saya pesan salah produk, salah tipe, atau tidak berfungsi?
Jika barang yang didapati berbeda dengan yang dipesan, maka harang pengganti akan sager dikirim setelah ada bukti resi pengiriman kembali barang yang salah dan ongkir akan diganti, serta biaya pengiriman barang pengganti akan digratiskan. Tambahkan bukti foto Resi. Produk dikembalikan dengan kondisi tidak lengkap (Contoh: Kotak packaging spraygun hilang, buku manual hilang, dll) atau produk rusak karena jatuh atau tertimpa barang lain.
4.4 Bagaimana jika barang saya tidak sampai atau masih berada di jasa pengiriman / expedisi?
Silakan menghubungi Customer Care kami, dan kami akan segera dilakukan pengecekkan ke pihak expedisi untuk ditindaklanjuti. Kami pastikan untuk selalu infokan Anda mengenai pesanan Anda dan memantau pesanan Anda bisa segera Anda terima.
4.5 Bisakah saya membatalkan/mengembalikan barang yang telah dibeli?
Tidak. Anda tidak bisa membatalkan atau mengembalikan barang yang telah dibeli. Selain itu, jika kondisi barang masih utuh dan belum dipakai sama sekali sejak pembelian, maka boleh mengembalikannya. Jika setelah transaksi anda berubah pikiran dan mau membatalkan pembeliannya, harap langsung kontak pusat pengaduan kami di +6221 628-3530 / +6221 260-75831 atau di nomor handphone di +6281319800094. 
[FAQs is updated on: June 2020]

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